Repair/Service Request Form

First Name

Surname

Email address

The email address you used when placing your original order

Mobile Number

Sales Order Number

Address

Suburb

State

Postcode

Place of Purchase

Purchase Date

Product Name

The product name as advertised or SKU/product code if known

Product Serial Number

For Cardio machines, located at the back of product or foot of frame. Weights & Gym stations do not have a serial number.

Please describe the problem you're facing with your product

How did the problem occur?

Have you tried any troubleshooting steps?

This will save our Tech Support team time and will allow a quick response.

Yes No

Do you know what part number you need replaced?

Part numbers can be found on the instruction manual, but if you are unsure, we can contact you to confirm.

Yes No

For multiple parts, enter the quantity x part number, use commas to separate between multiple parts. (e.g. 5 x Part5, 3 x Part7, 1 x Safety Key)

Supporting Documents

File attachments permitted: .pdf, .jpg, .jpeg, .png

Drop your files here or click to upload Maximum upload size: 10MB

Video Share Link

If you have multiple videos, please separate the video urls with a comma. (E.g. Https://streamable/url1, https://streamable/url2)

1. Find a video sharing website. Ensure that your shared videos last longer than 7 days.
(We recommend Dropbox, OneDrive, WeTransfer, Google Drive or Streamable (Free Sign up)
2. Upload your video to video sharing website.
3. Copy and paste the video link into the field above.

Thank you for filling in our Repair/Service Request form.